Our medical support team
At BNE, we have a most diverse nursing team with expertise in a wide variety of disciplines.
Our team are fully-qualified in emergency care, stroke management, orthopaedics, haematology, midwifery and paediatrics, and include lecturers in nursing and paramedicine, research gurus, and wound care specialists. Our highly skilled, passionate staff are dedicated to caring for each and every patient. Together, we are focussed on ensuring a streamlined, safe and efficient journey right the way through – from arrival to discharge.
Our team of administrators, assistants in nursing and orderlies support our medical and nursing teams in all aspects of your care. Truly, our service is streamlined, therapeutic and inclusive care that will meet you and your family’s needs and expectations.
The BNE team are lead by our Practice Manager Caren Palmer and Nurse Unit Manager Janice Hay.
Caren Palmer
Practice Manager
Caren joined BNE when we opened in 2001. Having previously worked on a number of private emergency department projects and having managed the Wesley Emergency Centre, Caren’s initial role was as consultant. As BNE has grown, Caren’s role has evolved into the management position she holds today. Caren received her BSc Degree in Urban Health Management from St John’s University, New York. She also worked at The Strang Preventive Medicine Institute, NYU and New York Hospital in similar management roles. Further study in Australia has led to Caren receiving a Grad.Dip. in Health Promotion (QUT).
Janice Hay
Nurse Unit Manager
As Nurse Unit Manager at Brisbane Northside Emergency, Janice brings over 30 years of acute clinical and managerial skills and experience as a Registered Nurse, Registered midwife and Nurse Practitioner from both Australia and the UK. Janice leads our nursing team and is focused on BNE delivering a quality service. She has a ‘can-do’ approach and a patient-centric mindset, always working to ensure our emergency department enhances the patient experience with skills, knowledge, empathy and expertise. Janice holds a BSc Nursing (Honors), Advanced Nurse practitioner (Glos UK), Diploma in Health Promotion and Physical Assessment as well as Certifications in Triage, Minor Illness and Injury, Asthma and COPD. Janice has also studied Health Law Clinical Teaching and Advanced Midwifery units at Masters level. She is an Australian Nurse Immuniser and qualified to work as a sole practitioner in rural and remote areas. Janice is passionate about improving the patient’s journey.
Contact details
627 Rode Road, Chermside
Phone: (07) 3326 3320
Email: info@emergencybne.com.au
GPs and Paramedics
Phone: (07) 3326 3303
To fax a referral: (07) 3359 6305
Our location
Wendy E
Terrific care and service, absolutely no hesitation if a problem to go to BNE.
James L
Best private emergency in Brisbane, friendly staff, efficient service.
Albert T
Fantastic service! Promptly admitted within 10-15min. Very attentive, courteous and caring staff. Much better than waiting in a public waiting room…
Manny S
Seen both times within minutes, test and results received within an hour. Top quality service, very proficient doctors. Worth every dollar spent. 5 stars